Privacy Policy for Radical Recovery & Performance
Effective Date: June 23, 2025
At Radical Recovery & Performance (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://radicalrecoverypt.com/ (the “Site”), use our services, or interact with us. As a provider of health and fitness services, we comply with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) for handling protected health information (PHI). By using our Site or services, you agree to the terms of this Privacy Policy. If you have any questions, please contact us using the details provided at the end of this policy.
1. Information We Collect
We collect information you provide directly to us, information generated through your use of our Site or services, and information from third parties. The types of information include:
a. Personal Information
Contact Information: Name, email address, phone number, mailing address, or other details provided when you contact us, schedule an appointment, or sign up for our newsletter.
Account Information: Username, password, or other details if you create an account on our Site.
Payment Information: Billing details, such as credit card numbers or bank account information, processed securely through third-party payment processors.
b. Protected Health Information (PHI)
Health Information: Medical history, treatment records, physical therapy assessments, fitness goals, or other health-related data you provide during consultations, therapy sessions, or through forms.
Insurance Information: Insurance provider details, policy numbers, or other information required for billing or claims processing.
c. Automatically Collected Information
Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referring URLs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Site usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
d. Information from Third Parties
2. How We Use Your Information
We use your information to provide, improve, and personalize our services, as well as to comply with legal obligations. Specific purposes include:
Providing Services: Scheduling appointments, delivering physical therapy or fitness services, and communicating with you about your treatment or progress.
Billing and Payment: Processing payments, submitting insurance claims, or managing financial transactions.
Improving Our Site and Services: Analyzing usage data to enhance Site functionality, user experience, and service offerings.
Marketing and Communications: Sending newsletters, promotions, or updates about our services, with your consent where required. You may opt out at any time.
Compliance and Legal Obligations: Meeting regulatory requirements, including HIPAA, and responding to legal requests or protecting our rights.
Security: Protecting against unauthorized access and other threats.
3. How We Share Your Information
We do not share your information with third parties except as described below or with your consent:
Service Providers: We engage trusted third parties (e.g., payment processors, IT providers, or scheduling platforms) to perform functions on our behalf. These providers are contractually obligated to protect your information and comply with applicable laws, including HIPAA where relevant.
Healthcare Partners: With your authorization, we may share PHI with other healthcare providers, insurance companies, or referral partners to coordinate your care or process claims.
Legal Requirements: We may disclose information if required by law, such as in response to a court order, subpoena, or to comply with HIPAA or other regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality obligations.
De-Identified Data: We may share aggregated or anonymized data that cannot identify you for research, analytics, or other purposes.
4. Your Rights and Choices
You have certain rights regarding your information, subject to applicable laws:
Access and Correction: You may request access to or correction of your personal information or PHI by contacting us. Under HIPAA, you have the right to inspect and obtain a copy of your PHI, subject to certain limitations.
Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the “unsubscribe” link or contacting us.
Cookies: You can disable cookies through your browser settings, though this may affect Site functionality.
HIPAA Rights: You have additional rights under HIPAA, including the right to request restrictions on certain uses of PHI, receive confidential communications, and obtain an accounting of disclosures. Contact us for details.
Do Not Track: Our Site does not respond to “Do Not Track” signals, but you can manage tracking preferences through your browser.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including PHI, in accordance with HIPAA and industry standards. These measures include encryption, access controls, and secure storage. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations (e.g., HIPAA recordkeeping requirements), resolve disputes, or enforce agreements. For example, we maintain PHI for at least six years as required by HIPAA, unless a longer period is mandated by state law. When information is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn we have collected such information, we will promptly delete it. Contact us if you believe we have inadvertently collected data from a child.
8. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Review their privacy policies before providing information.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our Site or, where required, by direct communication (e.g., email). The updated policy’s effective date will be indicated at the top.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Elisa Passaro, PT
Radical Recovery & Performance
33747 N Scottsdale Road, Suite 101
Scottsdale, AZ 85266
Phone: (480) 687-7535
Fax: (480) 687-9141
Email: elisa@radicalrecoverypt.com
Website: https://radicalrecoverypt.com/ For HIPAA-related complaints, you may also contact the U.S. Department of Health and Human Services, Office for Civil Rights.
Notice of HIPAA Privacy Practices
As required by HIPAA, we provide a separate Notice of Privacy Practices that details how we handle PHI. This notice is available upon request or during your first visit for services.
